Clear terms for modifying, cancelling, and receiving refunds on your bookings
Last Updated: January 1, 2025
At Bailiwick International Travels, we understand that travel plans can change. This Cancellation & Refund Policy outlines the rules and procedures for cancelling bookings and requesting refunds. Please read this carefully before making a reservation.
All bookings are also subject to the cancellation and refund policies of amtraintravel.com and any third-party rail carrier. Our service fees are governed separately as outlined below.
Bailiwick International Travels charges a service fee for booking assistance, itinerary planning, and 24/7 support. The following applies to our service fees:
Non-refundable after booking confirmation — Service fees are charged at the time of booking and are non-refundable once a booking has been confirmed, regardless of subsequent cancellation.
Fee waiver exception — If we are unable to fulfill your booking request due to an error on our part, the service fee will be waived or refunded in full.
Service fee amount — Service fees vary by booking type and will be disclosed clearly before you complete a booking.
2. amtraintravel.com Ticket Cancellation Rules
Ticket cancellation and refund eligibility depend on the fare type purchased. General amtraintravel.com rules (subject to change — confirm at time of booking):
2.1 Refundable Fares (Flexible / Saver)
Full refund if cancelled before departure
Cancellations made less than 24 hours before departure may incur a 25% cancellation fee
Refunds are issued to the original payment method within 7–14 business days
2.2 Non-Refundable Fares (Value / Weekly Deals)
Tickets are non-refundable but may be exchanged for travel credit
Travel credit is valid for 12 months from the original departure date
A change fee may apply when exchanging non-refundable tickets
2.3 Business Class & First Class
Refundable up to 24 hours before departure with full refund
Cancellations within 24 hours of departure receive a travel credit equal to 75% of ticket value
2.4 Group Bookings (10+ Passengers)
Cancellation terms are agreed upon at the time of group booking
Contact our group travel desk for specific terms
Partial group cancellations may affect per-person group pricing
3. How to Cancel a Booking
To cancel your booking, please follow these steps:
Step 1: Call our support team at +1 307-374-4576 — available 24/7
Step 2: Have your booking confirmation number, name, and travel details ready
Step 3: Our agent will verify your booking and process the cancellation request
Step 4: You will receive a cancellation confirmation via email within 1 hour
We do not accept cancellation requests via email alone for security reasons. All cancellations must be confirmed verbally over the phone with a support agent.
4. Modifications & Changes
If you wish to change your travel dates, route, or passenger details:
Changes are subject to seat availability on the new itinerary
A change fee may apply depending on your fare type
Price differences between old and new itinerary will be charged or credited accordingly
Same-day changes are subject to availability and an additional expedite fee may apply
5. Refund Processing Times
Credit/Debit cards: 7–14 business days to appear on your statement
PayPal: 3–5 business days
Travel credit: Issued immediately upon cancellation confirmation
Checks: 21–28 business days (if applicable)
Processing times are approximate and may vary depending on your financial institution.
6. No-Show Policy
If you fail to board your train without cancelling in advance:
Refundable tickets: A no-show fee of up to 25% will be deducted from the refund
Non-refundable tickets: No refund or credit will be issued
Contact us before your scheduled departure if you anticipate missing your train
7. Force Majeure & Extraordinary Circumstances
In cases of extraordinary circumstances beyond our control (natural disasters, government-imposed travel restrictions, rail strikes, pandemics, etc.):
We will work with amtraintravel.com and carrier partners to arrange rebooking or travel credits
Cash refunds in these circumstances are subject to amtraintravel.com's force majeure policies
Our service fee may be credited toward a future booking at our discretion
8. Disputes & Chargebacks
We encourage customers to contact us directly to resolve any billing disputes before initiating a chargeback with their bank or card issuer. Unauthorized chargebacks that are later determined to be invalid may result in suspension of booking privileges. We are committed to resolving all disputes fairly and promptly.
9. Travel Insurance
We strongly recommend purchasing travel insurance to protect your investment, especially for non-refundable fares. Travel insurance can cover:
Trip cancellation for covered reasons (illness, emergencies)
Travel delays and missed connections
Lost or delayed baggage
Medical emergencies during travel
Ask our agents about travel insurance options when you book.
10. Contact Us for Cancellations & Refunds
Our dedicated support team is available 24/7 to assist with any cancellation or refund request: